Operation Documents

Hello and welcome to Machnet's Operation Guidelines!

When building an application or services using our API's there are certain regulations and policies that you have to adhere. This documentation aims to provides guidelines on the following criteria the specification, policy, standard guidelines and disclaimers which are required to be followed by Clients during the integration of Machnet API and maintained throughout the user onboarding and transaction process via the Client system.

Along with this, document aims to describe the various scenarios that SMP may face during the operation of their service under this program and define the processes they shall follow to handle those scenarios and resolve any issues they face during the operation. This document provides the roles and responsibilities of SMP and the Customer Support Representatives and the Communication protocol and its Escalation Process with Machnet.