# Operation Documents Hello and welcome to Machnet's Operation Guidelines! When building an application or services using our API's there are certain regulations and policies that you have to adhere. This documentation aims to provides guidelines on the following criteria the specification, policy, standard guidelines and disclaimers which are required to be followed by Clients during the integration of Machnet API and maintained throughout the user onboarding and transaction process via the Client system. Along with this, document aims to describe the various scenarios that SMP may face during the operation of their service under this program and define the processes they shall follow to handle those scenarios and resolve any issues they face during the operation. This document provides the roles and responsibilities of SMP and the Customer Support Representatives and the Communication protocol and its Escalation Process with Machnet. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://raas.integration.machnetinc.com/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.