RaaS Operational Documents
  • Operation Documents
  • Process Level Document
    • Background
    • Platform Process Flow
    • User Registration
    • Know Your Customer (KYC) Verification
    • Payment Method
    • Recipient Addition
    • Transaction Processing
    • Returns and Chargebacks
    • Refunds
    • Transaction Payout
    • Error Resolution/Process Handling
    • Support Details
    • Service Update
    • Disclaimer
    • Guidelines for User Account Data deletion
    • Annexure I: First Level Solutions
    • Annexure II: KYC Notes and Action Required
    • Change Log
  • Whitelabel Integration Guide
    • Definition
    • Overview
    • Logos and Disclaimers
    • State Disclaimers
    • Terms of Service and Privacy Policy
    • Signup with Facebook or Google
    • Contact Us Page
    • Limit on Debit Card Transaction
    • Limit on Wallet payout
    • Email Verification
    • Mobile Number Verification
    • Device Information
    • Email Notifications
    • Invoice
    • User Know-Your-Customer (KYC)
    • Transaction Requirements
    • Guidelines for User Account Data deletion
    • Recommendations to avoid chargebacks
    • Annexure
    • Changelog
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  1. Process Level Document

Platform Process Flow

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Last updated 3 years ago

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A generic service flow for a user in SMP service can be described in the figure below:

The above is a generic user and transaction flow. The flow may differ as per the SMP’s requirement, however, the utilization of the API shall be as per the guidelines set by MACHNET. This is further explained in the later sections below.

Process Flow Diagram