RaaS Operational Documents
  • Operation Documents
  • Process Level Document
    • Background
    • Platform Process Flow
    • User Registration
    • Know Your Customer (KYC) Verification
    • Payment Method
    • Recipient Addition
    • Transaction Processing
    • Returns and Chargebacks
    • Refunds
    • Transaction Payout
    • Error Resolution/Process Handling
    • Support Details
    • Service Update
    • Disclaimer
    • Guidelines for User Account Data deletion
    • Annexure I: First Level Solutions
    • Annexure II: KYC Notes and Action Required
    • Change Log
  • Whitelabel Integration Guide
    • Definition
    • Overview
    • Logos and Disclaimers
    • State Disclaimers
    • Terms of Service and Privacy Policy
    • Signup with Facebook or Google
    • Contact Us Page
    • Limit on Debit Card Transaction
    • Limit on Wallet payout
    • Email Verification
    • Mobile Number Verification
    • Device Information
    • Email Notifications
    • Invoice
    • User Know-Your-Customer (KYC)
    • Transaction Requirements
    • Guidelines for User Account Data deletion
    • Recommendations to avoid chargebacks
    • Annexure
    • Changelog
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  1. Process Level Document

Annexure I: First Level Solutions

As a First level solution, request user to:

  1. Logout and login again in the system

  2. Change the web browser

  3. Clear the cache memory

  4. Restart the device

Retry from a computer device if the system is not working in mobile devices.

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Last updated 3 years ago

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